Refund policy

AFRISIYA Return & Refund Policy

We want you to love your AFRISIYA piece. Every garment is thoughtfully selected and crafted to celebrate individuality, confidence, and timeless style.

We understand that sometimes a purchase may not work out. Please review our return and exchange guidelines below.

1. Return Eligibility

Eligible items may be returned or exchanged within 7 days of delivery.

To qualify for a return or exchange, items must be:

  • Unworn, unwashed, unused, and in their original condition.

  • Returned with original tags attached.

  • Free of makeup, deodorant, fragrance, stains, alterations, or damage.

AFRISIYA reserves the right to decline returns that do not meet these conditions, subject to applicable law.

2. Non-Returnable Items

The following items are considered final sale and are not eligible for return or exchange:

  • Items clearly marked Final Sale at purchase.

  • Custom-made or made-to-order garments.

  • Altered or personalized items.

These exclusions do not affect any rights customers may have regarding defective, incorrect, or misrepresented merchandise under applicable laws.

3. How to Request a Return

To initiate a return or exchange:

  1. Contact AFRISIYA through our website, business email, or official customer service channels within 7 days of delivery.

  2. Include your order number, the item you wish to return, and the reason for your request.

  3. Wait for return authorization and shipping instructions before sending your item.

Once approved, customers must ship their return within 7 days of receiving return instructions, unless otherwise agreed.

Please do not send returns without prior authorization.

4. Return Shipping

Customers are responsible for return shipping costs unless an incorrect or defective item was received.

We recommend using a trackable shipping service. AFRISIYA is not responsible for return packages lost in transit before delivery to our designated return address.

Original shipping charges are non-refundable, except where otherwise required by law.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact AFRISIYA promptly with your order number and clear photographs of the issue.

We will review the concern and arrange an appropriate resolution, which may include a replacement, exchange, or refund.

AFRISIYA will cover reasonable return shipping costs for verified incorrect or defective items requiring return.

6. Refunds

Once we receive and inspect an eligible return, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method, generally within 5 business days after approval.

Your bank or payment provider may require additional time to reflect the refund in your account.

7. Exchanges

Exchanges are subject to product availability.

Because many AFRISIYA designs are produced in limited quantities, an identical replacement may not always be available.

If your preferred item is unavailable, we will discuss eligible alternatives or a refund in accordance with this policy.

8. Questions or Assistance

Need help with a return, exchange, sizing, or your order?

Please contact AFRISIYA through our website, business email, or official customer service channels.

We're always happy to help.

This policy is subject to applicable consumer protection laws. Nothing in this policy limits rights that cannot legally be excluded.