Shipping policy

AFRISIYA Shipping Policy

Last Updated: October 19, 2026

Thank you for shopping with AFRISIYA.

Every AFRISIYA piece is thoughtfully selected and carefully packaged. We want your shopping experience to be just as beautiful as the garment you receive.

Please review our shipping policy below.

1. Order Processing

Orders for in-stock garments are processed within 1–3 business days, excluding weekends and public holidays.

Orders placed on weekends or public holidays begin processing on the next business day.

Custom-made, personalized, or made-to-order garments may require additional processing time, which will be communicated before purchase.

Once your order ships, you will receive a shipping confirmation email with tracking information where available.

Please note: Processing time is separate from shipping transit time.

2. United States Shipping

AFRISIYA offers the following shipping arrangements for eligible U.S. orders:

Standard U.S. shipping: $9.99 per order.
Complimentary standard U.S. shipping: Orders of $225 or more.
Preferred shipping service: USPS Ground Advantage.

Shipping charges are displayed at checkout before payment.

Expedited shipping may be available upon request at an additional cost.

3. Estimated Delivery Times

Delivery times vary depending on the shipping destination, carrier, and selected service.

Estimated delivery times begin after an order has been processed and handed over to the carrier.

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, peak shopping periods, or circumstances beyond our control.

4. International Shipping

AFRISIYA welcomes customers worldwide.

International shipping is available upon request and prior discussion with the customer.

Shipping availability, costs, estimated delivery times, and applicable arrangements will be confirmed with the customer before an order is finalized.

International customers may be responsible for customs duties, import taxes, clearance fees, and other charges imposed by their destination country, unless otherwise agreed or required by law.

Customs processing may affect international delivery times.

For international shipping inquiries, please contact concierge@afrisiya.com or reach us through our official WhatsApp Business channel.

5. Order Tracking

Once your order has shipped, AFRISIYA will send a shipping confirmation email containing tracking information when available.

Please allow time for tracking information to become active in the carrier's system.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address, including apartment or unit numbers and postal codes, before completing your purchase.

If you notice an error, contact AFRISIYA immediately.

We will make reasonable efforts to correct the address before dispatch. However, once an order has shipped, address changes may no longer be possible.

Additional shipping charges caused by an incorrect or incomplete address provided by the customer may be the customer's responsibility, where permitted by law.

7. Lost, Damaged, or Delayed Packages

If your shipment is lost, delayed, or arrives damaged, please contact AFRISIYA promptly with your order number and relevant details.

For damaged deliveries, please retain the original packaging and provide clear photographs of the damage.

We will review the situation, assist with carrier investigations where necessary, and work toward an appropriate resolution, which may include a replacement or refund where appropriate.

Nothing in this policy limits customers' rights under applicable consumer protection laws.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact AFRISIYA as soon as possible.

We will make reasonable efforts to accommodate changes before an order ships or before custom production begins.

Once an order has shipped, changes or cancellations may no longer be possible.

Approved refunds will be processed in accordance with our Return & Refund Policy and applicable law.

9. Returns and Exchanges

For information regarding eligible returns, exchanges, exclusions, and return shipping responsibilities, please refer to our Return & Refund Policy.